Behind the Badge: How Infor WFM Powers Law Enforcement

Two decades ago, federal law enforcement officers had to line up at shared terminals just to check their timesheets. Today, with Infor Workforce Management, those same tasks happen instantly on a phone. Brett Taylor, Senior WFM Consultant at RPI, joins host Chris Arey to trace that transformation and explain why modern WFM is becoming a game-changer for police, first responders, and other types of law enforcement.

From the early days of WorkBrain to the cloud-based, mobile-first platform Infor offers today, Brett shares how WFM helps agencies handle complex pay rules, union agreements, and 24/7 scheduling demands, all while reducing errors and improving morale. He also breaks down strategies for winning leadership and frontline buy-in, managing change effectively, and embracing continuous adoption for long-term success.

If your organization is considering workforce management, or you’re already invested in the Infor ecosystem, this conversation will give you a front-row look at what’s possible.

Chapters

• 0:00 Welcome to RPI Tech Connect
• 1:19 The Evolution of WFM
• 3:16 From Time Clocks to Smartphones
• 6:54 The Benefits of WFM in the Cloud
• 12:40 Easier Scheduling with Fewer Headaches
• 20:21 Securing Buy-In, from Chief to Trooper
• 24:35 Final Thoughts and Takeaways